Green Cleaning & Recycling FAQs

We now require a credit card number in our system. This can be securely entered by you and we never have access to it. Cleanings will be charged on the day of service.

Tips are always appreciated, never expected. If you would like to treat your hard-working cleaning staff to a tip, leaving cash is the most convenient for all. If you would like to add a tip to your credit card transaction, you may do so by logging into your account. If we have already run your card, it will come through as a separate charge.

Our scheduling coordinator will do her best to assign the same team to each cleaning. Typically, we will have 3-4 people familiar with your home, so that at each visit, there is someone familiar with your home and your needs. One of the reasons why our staff come to work for Green Cleaning is that we are flexible with scheduling when they need time off due to kids being sick, or an event at school that they may need to attend, as well as offering vacation time. We train each team the same and put them through the same tests upon hiring. If your preferred cleaner or team is not available, our goal is for the result of your cleaning to be the same.

We use natural cleaning products. We like to keep our employees safe from the dangers of toxic products as well as our clients. We use baking soda, vinegar, microfiber cloths, pumice stones, and Thieves. 

Our estimates are blind estimates based on the average it costs to clean a home similar to yours. We cannot guarantee that an estimate given by email, phone, or online will be your exact pricing. If we anticipate the charge to be more based on the condition, we will reach out to you to approve the additional time and costs needed.

Yes! As a small business, we LOVE referrals! We will credit your account $25 for each referral you send! If you send us 4 clients that set up regular service, we will give you a free cleaning (up to $200 service).

While we are not the cheapest, we are not the most expensive either. Our prices tend to be on the higher side due to the quality of our staff and products. We pride ourselves on being a great employer and pay our teams a livable wage, drive time between jobs, bonuses for great work, paid holidays, and earned vacation time. We are also fully licensed, bonded, and insured. We do hire our staff as employees and pay employee taxes vs independent contractors (unlike some companies) so that we can train them properly and ensure that you have a great experience.

Yes! We can build a custom clean based on your needs or budget.

Green Cleaning is fully licensed, bonded, and insured. We also follow an extensive hiring process, background check our employees and hire employees who have been recommended to us. The majority of our employees are moms who love to clean and are thrilled to have employment that works around school schedules.

We know that things happen from time to time, and cancellations and changes may occur. We allow two skipped cleanings per year without a charge. Green Cleaning requests cancellations for a scheduled service be canceled/rescheduled the week prior to your scheduled service. Cancelations MUST be 48 hours in advance. To cancel a Monday service, we will need to be notified on Friday at the latest. Any cancelations with less than 48 hours’ notice, will be charged a $75 fee. We do not guarantee that we can reschedule within the same week or the week following. If service is canceled last minute or our team members show up for a job and no one is home and no key or code to your home is provided you will be charged for full-service cleaning.

Yes, we provide everything needed. If you prefer us to use something of yours, please let us know.

Extra services requested are welcomed, although please understand that we need to be notified prior to your scheduled service as to what extra services you would like to have done. There are extra costs associated with some extra services, so please make sure you ask for the cost prior to having the work done. We also need to schedule appropriately depending on the tasks to allow our cleaners more time to complete them and get to their next jobs.

While most of our cleaners are animal lovers, we do ask that you respect anyone who may feel a little threatened by a particular animal. For example, a dog that might bark or growl and follow them around might make them feel uneasy or uncomfortable. If this happens, we ask that those dogs be put outside, crated, or in a room with a closed door until the job is completed. Also please disclose if you have pets so we do not send someone who is allergic.

Green Cleaning staff carry 2-step ladders. If a ladder is required to complete your cleaning, staff will bring it. Staff are not permitted to climb above 2 2-step ladders. 

While we do realize that some homes have decorative items that we clean/dust, accidents do happen. If our cleaners accidentally drop and break an item in your home, we will do what we can to either fix the item or replace it. If we are unable to replace an item we will pay for the value of the item, receipts or documentation of the value may be required prior to payment.

We are not responsible for items that are not hung and secured properly on the walls, as we do dust wall art, or items that may be placed precariously and are susceptible to falling with the slightest touch. Blinds and other items in windows can get brittle and sun damage can occur. We will not be responsible for broken vertical or horizontal blinds that may be brittle, aged and susceptible to easy breakage. If we find that your blinds are in this condition the cleaners will opt not to clean them and you will be informed either by a note or an email from us, or verbally if you are at home.

During your maintenance schedule, Green Cleaning encourages feedback from their clients to let us know how we are doing. We can only improve on our services if we know what areas need improving. So, we encourage and welcome your comments. Email: support@greencleaning.com.

Your satisfaction is very important to us. If you do have any problems with the service from our cleaners, we need to hear from you within 24 hours of service in order to guarantee our work. We will send cleaners out to your home within 24 to 48 hours to re-clean the areas that were not cleaned to your satisfaction.